Sometimes I think that people really have *no* clue, and other times, they prove it.
For instance, I have a client who supplies a number of people with web publishing services.
The client themselves is perhaps the most clueless about IT that I've ever had. The fact that they are clueless about this product they provide makes little or no impact on their desire to provide it.
Yet, they end up spending a great deal of money/time spinning their wheels. I just got a call last week that they had an ASAP job to put a web site up.
I pointed out to them that the domain was already registered, and was pointing at another location. Without the registrant login/pw, I'd be helpless in trying to 'move' anything.
So, after a great deal of time/effort on their part, they managed to get the FTP userid/pw for the former site.
Now, while this is admirable, and somewhat useful, it's still not going to help move the domain over.
I keep thinking of the person who lost their car keys and is wandering about under the streetlight, even though the keys were dropped half a block away, because that's where the light is.
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